1. Payment Policy

• Accepted Methods: We accept payments via cash, bank transfer, credit/debit card, and select digital wallets.

• Online Orders: Full payment is required for all online orders before dispatch.

• In-Store Purchases: Payments can be made upon checkout using your preferred method.

2. Shipping & Delivery Policy

• Delivery Areas: We offer delivery services across Lahore and other major cities in Pakistan.

• Delivery Time: Orders within Lahore are usually delivered within 1–3 working days. For other cities, allow 3–5 working days.

• Delivery Charges: Charges may vary depending on the delivery location and order size. Free delivery on select orders over a certain amount.

• Self-Pickup: Available from our shop during business hours.

3. Return & Exchange Policy

• Eligibility: Products may be returned or exchanged within 7 days of purchase if:

  • The item is defective or damaged.

  • The item is unused and in its original packaging.

  • Proof of purchase (receipt or invoice) is provided.

• Non-Returnable Items: Opened software, used accessories, and customized PCs are not eligible for return.

• Exchange Process: Contact us before visiting the store for a smooth exchange process.

4. Warranty Policy

• Manufacturer Warranty: All new laptops, computers, and branded accessories come with a standard manufacturer warranty.

• Shop Warranty: Select products may include an additional shop warranty. Details will be mentioned on your invoice.

• Warranty Claims: Please bring the product, invoice, and original packaging to initiate a claim.

5. Privacy Policy

• We respect your privacy and do not share your personal information with third parties.

• Customer data (such as contact information and purchase history) is stored securely and used only for order processing and service improvement.

6. Technical Support

• Free basic setup assistance is available for products purchased from ALFA TECH.

• Advanced support or repairs are available at additional cost, depending on the issue.

7. Contact Us

If you have questions about any of our policies, feel free to reach out:

📍 ALFA TECH, Lahore, Pakistan
📞 Phone:0300 405 2662
📧 Email:ASKALFATECH@GMAIL.COM
🕒 Business Hours: Monday – Saturday, 11 am–9 pm